Concession / Help
Support
Having trouble with the game? Start with these checks or send us a written report.
Write to us
Include your device, operating system, game version, steps taken and what happened. A screenshot cropped to the game can help, but is optional. Do not send a password, payment details, notifications or information identifying a child. We reply in writing at hello@g4m.es.
Keep your progress
Open Saves from the game menu to save a checkpoint or export a game file. Export your game before reinstalling the app or moving to another device if you want to keep your progress. Saves are local; restoring a purchase does not restore a save.
Purchases and restoration
On iOS and Android, open the menu and choose Region and optional boosts. The Three Valleys offer contains the permanent unlock and a Restore purchases button. To restore, use the same Apple or Google account as for the purchase and stay connected. If the price or purchase is unavailable, do not retry payment repeatedly: try again later or write to us with only your platform and game version.
Ads and privacy
The free mobile version may show a banner after the first star. Rewarded videos are optional when a suitable format is available; the permanent unlock removes ads. Ad privacy choices are in Settings. If an ad covers a control or a reward is missing, describe the screen, build and steps without sending personal data.
Test builds
An internal-test link works only for an account invited to that track. Check the installed build before reporting an issue. Do not make a real purchase during a playtest unless you receive specific written instructions for a test account and the store clearly shows a test payment method.